Refund & Returns Policy

Refunds and Returns Policy

Last Updated: November 29, 2024

At Very Printing, customer satisfaction is our top priority. We strive to provide high-quality products that meet your expectations. This Refunds and Returns Policy explains how you can request a return or refund and outlines the conditions, fees, and timeframes for processing such requests.

  1. Eligibility for Returns and Refunds

         a. Custom Products

Since our products are customized (e.g., custom apparel, business cards, menus), they are non-returnable and non-refundable, except in the following cases:

  • The product is defective or damaged upon arrival.
  • The product received does not match the order specifications (e.g., incorrect design, size, or quantity).

         b. Non-Custom Products

If applicable, non-customized items may be returned within 14 days of receipt, provided they are unused, in their original packaging, and in resaleable condition.

  1. Conditions for Returns

To be eligible for a return:

  1. You must initiate the return within 7 days of receiving the product.
  2. The product must be in its original condition, unworn, and unwashed (for apparel) or unopened (for other items).
  3. A proof of purchase (e.g., order confirmation email or receipt) must be provided.
  4. For defective items, photographic evidence of the defect is required.
  1. Initiating a Return

If you wish to return a product, follow these steps:

  1. Contact Us
    • Email: zoom@veryprinting.com
    • Provide your order number, contact information, a description of the issue, and any relevant photos.
  2. Return Authorization
    • Once your request is reviewed, we will provide a return authorization number and detailed return instructions. Do not send products back without prior authorization.
  3. Shipping the Return
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
    • Use a trackable shipping method to ensure the return reaches us safely.
  4. Return Address
    Very Printing
    590 Durham Ridge Dr NW,
    Lilburn, GA, United States
  1. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

       a. Approved Refunds

  • Refunds will be processed within 10 business days of approval and issued to the original payment method.
  • Shipping costs are non-refundable, except in cases where we are at fault.

      b. Partial Refunds

Partial refunds may be granted in certain situations, such as:

  • Items returned late but within a reasonable timeframe.
  • Items with minor damage not due to a manufacturing defect.

      c. Rejected Refunds

We reserve the right to reject returns that:

  • Do not meet the eligibility conditions.
  • Show signs of misuse or alteration.
  1. Exchanges

We do not offer direct exchanges. If you need a different product, please request a return (if eligible) and place a new order.

  1. Fees and Costs
  • Return Shipping Costs: Customers are responsible for paying return shipping fees unless the product is defective or incorrect.
  • Restocking Fee: A restocking fee of 10% may apply for non-customized products that are returned without a valid reason.
  1. Exceptions

       a. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, washed, or altered.
  • Clearance or final sale items.
  • Digital products (if applicable).

       b. Delayed Returns

Returns initiated after 7 days of receipt may not be accepted.

  1. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours of receipt with the following:

  • Order number.
  • Description of the issue.
  • Photos of the damaged or incorrect product.

We will prioritize resolving the issue by:

  • Replacing the product at no additional cost.
  • Issuing a full refund if a replacement is not feasible.
  1. Contact Information

For any questions or concerns regarding this policy or your return, contact us:

  • Email: zoom@veryprinting.com
  • Address: 590 Durham Ridge Dr NW, Lilburn, GA, United States
  1. Policy Updates

We reserve the right to update this Refunds and Returns Policy at any time. Changes will be posted on this page with the updated effective date. Please review the policy periodically to stay informed.

This Refunds and Returns Policy aims to balance fairness for both our customers and our business. If you have specific concerns, don’t hesitate to contact us, and we’ll work to resolve them promptly.